Returns & Exchange

Returns and Exchange of any product is only possible under the following conditions and by way of a credit note.

DAMAGED GOODS

We closely inspect every piece of merchandise that leaves our office. If you feel your merchandise is damaged, you must let us know within 5 working days of receipt. A full account credit will be applicable for damaged products. Items cannot be returned on grounds of color, choice or handwork.

WRONG ORDERS

If the item you received is not what you originally ordered, please write to us with your order number and name. We shall ship the merchandise you requested for as soon as we receive our wrongly sent merchandise in its original form and packaging.

HOW DOES IT WORK

Gesture returns and exchange policy gives you an option to return or exchange items purchased on Gesture for any reason within the specified return/exchange period (check product details page for the same). We only ask that you don’t use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. There are two ways to return the product to us:

1. Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request.
2. Self-Ship: If we don’t offer a pick up at your location. In such cases, we will credit the shipping costs in the form of Gesture credits provided the product meets the return policy and you have shared scan copy of the courier receipt with us.

During Pick Up, our delivery agent may do a quality check on the return. For a successful pick up, we will initiate a doorstep refund for the return amount into the refund mode selected at the time of initiating the return request. This doorstep refund may not be applicable for some pin codes in which case refund will be initiated after the product has been received at our warehouse and has passed a quality check. If the picked-up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However, all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative product, we suggest that you return it to obtain refund and purchase the new item separately.

TERMS OF RETURN & EXCHANGE

• All items to be returned or exchanged must be unwashed and undamaged by you. GESTURE APPARELS will not incur shipping or insurance charges on merchandise that is cancelled. The merchandise is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the merchandise to us is your responsibility.
• The returned good must contain on labels, tag, receipt and other packaging with which the goods were sent to you. GESTURE APPARELS reserves the right to refuse return or exchange in case of missing packaging.
• This amount will exclude shipping and handling charges.
• The following EXCEPTIONS and RULES apply to this Policy:
  1. All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box).
  2. Under Exchange Policy, only size exchanges are allowed. Items can be exchanged for a similar size or a different size. Exchanges are allowed only if your address is serviceable for an exchange by our Logistics team.
  3. In case you have purchased an item, which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well
  4. Gesture will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, Gesture would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User
  5. If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
  6. If you self-ship your returns, your shipping costs would be reimbursed subject to your return having met our Returns and Exchange Policy and the image of the courier receipt is shared by you and validated by us. For self-ship returns the refund for returned products will only be initiated if they pass through a quality check conducted at the warehouse. If the quality check fails the product will be reshipped back to you.

CANCELLATIONS & MODIFICATIONS

You can cancel an order until it has not been packed in our Warehouse on Website/M-site. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made.